Frequently asked questions

After you book a service and choose a pickup slot, a member of our team comes to your address to collect your fabric and, where needed, take your measurements in person. There's no need to visit a shop.

Our team takes your measurements at your doorstep during pickup and saves them to your profile as a measurement profile. For future orders, you can simply reuse and edit an existing profile instead of getting measured again.

Yes. Existing measurement profiles can be viewed and edited any time from your Profile page. New profiles are created by our team the first time you get measured at pickup.

Turnaround time depends on the service and how busy your assigned tailor is - you'll see an expected delivery date on your order once it's confirmed, and you can track its status at every stage from your Orders page.

Each service shows a starting price upfront on the Services page. Your final order total, including any applicable taxes and fees, is shown clearly before you confirm your booking at checkout.

Orders can be cancelled from your Orders page while they're still in an early stage of processing. Cancellation terms can vary depending on how far along your order is - contact support for details on your specific order.

If your finished garment doesn't match your saved measurements, contact support with your order details soon after delivery so we can help make it right.

Doorstep pickup and delivery are available in the serviceable areas shown when you enter your address at booking. If your area isn't covered yet, you'll see that at checkout.

Every order has a live status you can check from the Orders page - from order confirmation through tailor assignment, stitching and delivery - with detail on what's happening and what's next.

You can pay securely online at checkout. Accepted payment options are shown at the time of booking.